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Phacil's Quality Assurance Program
Phacil is committed to Customer Satisfaction at every level of the organization. We ensure our clients are "Delighted," by working with Phacil; we are pleased that customers have consistently praised our work and ranked us in the Top 5% in independent quality ranking (Dun & Bradstreet).
 Phacil's Continuous Process Improvement Methodology is the basis of our Quality Management System (QMS) and is founded on the principles of ISO9001:2008 (registration #41072-2008-AQ-USA-RvA). We establish, monitor and continually assess metrics at corporate, program, Task Order and employee levels. The QMS consists of policies, plans, procedure documentation, and processes integrated in order to facilitate contract support in operations management, and most importantly, provide our customers with quality services. Phacil's QMS provides a Quality model of day-to-day operations, fulfilling the requirements of the contract, and achieving customer satisfaction. The QMS manages a variety of processes used to ensure quality, including Customer Satisfaction, Continuous Improvement, Document and Record Review, and Control of Nonconforming Services. All areas are measured against the expectation for 100% customer satisfaction and are continually monitored in the Privia platform - an enterprise program control system to address operational and administrative actions, including schedules, performance levels and funding.
The automated tool, Privia, is used to establish a web based work place, integrate quality metrics, and monitor cost, schedule and delivery to surpass customer expectations. The system fosters collaboration between Phacil's Quality Manager and management, as well as personnel in Finance, Contracts, and Operations to nurture contract success, quality control, and continuous process improvement. With Privia,
Phacil is able to readily tailor quality assurance plans to individual task
orders.
Together with our Task Order Management System and Quality Management System, we maintain superior service delivery - on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our clients.
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