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Phacil's Quality Assurance Program
Phacil is committed to Customer Satisfaction at every level of the organization. We ensure our clients are "Delighted," by working with Phacil; we are pleased that customers have consistently praised our work and ranked us in the Top 5% in independent quality ranking (Dun & Bradstreet).
  Phacil's Continuous Process Improvement Methodology is the basis of our Quality Management System (QMS) and is founded on the principles of ISO9001:2008 (registration #41072-2008-AQ-USA-RvA). We establish, monitor and continually assess metrics at corporate, program, Task Order and employee levels. The QMS consists of policies, plans, procedure documentation, and processes integrated in order to facilitate contract support in operations management, and most importantly, provide our customers with quality services. Phacil's QMS provides a Quality model of day-to-day operations, fulfilling the requirements of the contract, and achieving customer satisfaction. The QMS manages a variety of processes used to ensure quality, including Customer Satisfaction, Continuous Improvement, Document and Record Review, and Control of Nonconforming Services. All areas are measured against the expectation for 100% customer satisfaction.
With our Quality Management System, we maintain superior service delivery – on-time, in-budget, and in-scope of services, with a focused workforce, and customized technical solutions for our clients.
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